Term and condition

Welcome to Cocoa Movers. By accessing and using our website, services, and platform, you agree to the following terms and conditions. If you do not agree with these terms, please do not use our services.

1. General Terms

These Terms and Conditions apply to all users of our website, including but not limited to customers, vendors, and visitors. By using this website and our services, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are using our services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms and Conditions.

2. Services Provided

Cocoa Movers offers moving services, including local and long-distance moving, commercial moving, residential moving, and storage services. Our services may also include packing, unpacking, and other related services. The specific details of the services provided will be outlined in the contract agreed upon at the time of booking.

3. Service Availability

Our services are available in designated service areas. Availability of specific services may depend on your location. If you are unsure whether we can assist with your move, please contact us for confirmation.

4. Customer Responsibilities

• Accurate Information: You are required to provide accurate information regarding your moving needs, including the type and quantity of items to be moved, the location, and any special instructions.
• Access to Property: You must ensure that we have access to the property and all areas necessary to complete the move.
• Packing and Preparation: Customers are responsible for packing their belongings unless they opt for our packing services. We are not liable for items that are improperly packed or damaged due to inadequate preparation.

5. Booking and Payment

• Booking: To reserve our services, you must book in advance. Booking can be made via our website or by contacting us directly. Upon confirmation, we will provide an estimate of charges.
• Payment: Payment must be made in full before or on the day of the move. We accept various forms of payment, including credit/debit cards and other approved methods. Payment terms will be specified in your service agreement.

6. Cancellations and Refunds

• Cancellations: If you need to cancel or reschedule your move, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
• Refunds: If you are not satisfied with our services, please contact us immediately. We will address your concerns to the best of our ability. Refunds may be considered on a case-by-case basis, and any applicable terms will be included in your service agreement.

7. Liability and Insurance

• Liability: While we take great care in handling your belongings, Cocoa Movers is not responsible for damages to items that are not properly packed or for damages arising from improper handling that was not caused by our team. Our liability for any loss or damage to your items is limited to the total amount paid for the services rendered.
• Insurance: We recommend that customers take out insurance to cover potential damages or loss of items. If you choose not to purchase insurance, Cocoa Movers is not responsible for any losses.

8. Prohibited Items

Cocoa Movers does not transport certain items, including but not limited to:

• Hazardous materials
• Explosives
• Live animals
• Illegal items If any prohibited items are found during the move, we reserve the right to refuse transportation of such items.

9. User Content

• Content Submitted by Users: By submitting any content (such as reviews, images, etc.) on our website or social media platforms, you grant Cocoa Movers the right to use, display, or modify the content for marketing and promotional purposes without compensation.
• Accuracy of Content: You are responsible for ensuring that any content you submit is accurate, appropriate, and does not violate the rights of any third parties.

10. Privacy Policy

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy, which is available on our website. By using our services, you agree to the collection and use of your personal information as described in our Privacy Policy.

11. Termination

We may suspend or terminate your access to our services at any time if you breach these Terms and Conditions. We also reserve the right to cancel or refuse service to anyone who violates our policies or engages in inappropriate behavior.

12. Dispute Resolution

In the event of any dispute arising from these Terms and Conditions or your use of our services, you agree to resolve the dispute through mediation or arbitration, rather than in a court of law. Any disputes will be governed by the laws of the state in which Cocoa Movers operates.

13. Modifications to the Terms

Cocoa Movers reserves the right to update or modify these Terms and Conditions at any time. When changes are made, they will be posted on our website, and the effective date will be updated. It is your responsibility to review these Terms periodically for updates.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Cocoa Movers
Address: 1060 Clearlake Rd, Cocoa, FL 32922
Email: info@cocoamovers.com
Phone: +1 321-328-9534